Category Archives: speech analytics

CallMiner Adds to their Trophy Case

This was an eventful and fruitful summer for CallMiner, one of my portfolio companies. In addition to closing some big deals, CallMiner was recognized by multiple industry groups for their leadership in Speech Analytics.

The summer started strong with CallMiner being named by the Computing Technology Industry Association as one of only two finalists for their Company Innovation award. It got better in June when Customer Interaction Solutions magazine (leading publication in CRM, call centers and teleservices) recognized CallMiner with a 2007 Speech Technology Excellence Award. In fact, CallMiner was a double-winner because Aspect Software’s Quality Management offering, powered by CallMiner speech analytics, also won a 2007 Speech Technology Excellence Award. And, to cap off the summer this week, CallMiner’s VP of R&D, Mike Dwyer, was one of only four selected as a 2007 Speech Luminary.

Jeff Gallino and his team are pretty humble about the recognition, but I’m proud to be involved with such innovators. Congrats guys!

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